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Hillcrest Medical Center

1120 South Utica
Tulsa, Oklahoma 74104-4090
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Top Hospital 2024
Top Hospital 2022
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Patient Safety
Measure name Leapfrog’s Standard Hospital’s Progress
Billing Ethics

Hospitals should provide patients with complete billing information and access to a representative that can quickly resolve billing issues. In addition, hospitals should not sue patients over late or unpaid bills.

ACHIEVED THE STANDARD
ACHIEVED THE STANDARD
 
Health Care Equity

Hospitals should examine their own data to identify any differences in processes or outcomes for patients of different races and ethnicities, and patients who speak different languages. Hospitals should also put action plans in place if differences are identified.

LIMITED ACHIEVEMENT
LIMITED ACHIEVEMENT
Informed Consent

Hospitals should ensure that all patients are fully aware of risks and alternatives prior to procedures.

CONSIDERABLE ACHIEVEMENT
CONSIDERABLE ACHIEVEMENT
 
Responding to Never Events

Hospitals should have a never events policy that includes all nine (9) actions that should occur following a “never event,” which includes apologizing to the patient and not charging for costs associated with the never event.

ACHIEVED THE STANDARD
ACHIEVED THE STANDARD
Specialty Care
Surgery

Hillcrest Medical Center

1120 South Utica
Tulsa, Oklahoma 74104-4090

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