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West Suburban Medical Center

3 Erie Court
Oak Park, Illinois 60302-2599
Facility info, location, and more
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All measures:
Patient Safety
Measure name Leapfrog’s Standard Hospital’s Progress
Billing Ethics

Hospitals should provide patients with complete billing information and access to a representative that can quickly resolve billing issues. In addition, hospitals should not sue patients over late or unpaid bills.

DECLINED TO RESPOND
DECLINED TO RESPOND
Health Care Equity

Hospitals should examine their own data to identify any differences in processes or outcomes for patients of different races and ethnicities, and patients who speak different languages. Hospitals should also put action plans in place if differences are identified.

DECLINED TO RESPOND
DECLINED TO RESPOND
Informed Consent

Hospitals should ensure that all patients are fully aware of risks and alternatives prior to procedures.

DECLINED TO RESPOND
DECLINED TO RESPOND
Responding to Never Events

Hospitals should have a never events policy that includes all nine (9) actions that should occur following a “never event,” which includes apologizing to the patient and not charging for costs associated with the never event.

DECLINED TO RESPOND
DECLINED TO RESPOND
Specialty Care
Surgery

West Suburban Medical Center

3 Erie Court
Oak Park, Illinois 60302-2599