Sequoia Surgical Pavilion

This surgery center does not publish pricing information for common procedures.

This surgery center provides a detailed bill within 30 days of receiving insurance payments: Yes

This surgery center provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes

This surgery center sues patients: No

This surgery center ensures that all staff involved in the informed consent process achieve the appropriate training: Yes

This surgery center ensures doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes

This surgery center lists all doctors involved in the procedure on the consent form, and notifies patients if a doctor will be absent and if trainees will be involved: Yes

This surgery center provides consent forms written at a 6th grade reading level: Yes

This surgery center asks patients about their preferred language for decision-making and makes a trained medical interpreter available if appropriate: Yes

This surgery center ensures doctors use the “teach back method” to ensure patients understand what will be performed and the associated risks: Yes

The ASC apologizes to the patient and/or family following a Never Event: Yes

The ASC reports the Never Event to an external agency: Yes

The ASC conducts an analysis of how the why the event occurred: Yes

The ASC interviews patient and/or family involved in the event to gather evidence for the event analysis: Yes

The ASC informs patient and/or family of the action(s) taken to prevent future events: Yes

The ASC waives all costs directly associated with the event: Yes

The ASC supports caregivers involved in the event: Yes

The ASC makes a copy of this policy available to patients and payors upon request: Yes

The ASC performs an annual review to ensure compliance after all Never Events: Yes

This surgery center scored 109.09 out of 120.00 possible points.

This surgery center scored 106.67 out of 120.00 possible points.

This surgery center scored 50.00 out of 100.00 possible points.

This surgery center performed 337 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.

As part of their process for privileging surgeons, this surgery center does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.

This surgery center performed 277 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.

As part of their process for privileging surgeons, this surgery center does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.

Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a surgery center’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.