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The Leapfrog Group 2024 Survey Results
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...in all Safety Areas:












Billing Ethics
Northern Light Eastern Maine Medical Center
This hospital provides a detailed bill within 30 days of receiving insurance payments: Yes
This hospital provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes
This hospital sues patients: No
Billing Ethics
Central Maine Medical Center
This hospital provides a detailed bill within 30 days of receiving insurance payments: Yes
This hospital provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes
This hospital sues patients: No
Billing Ethics
MaineHealth Maine Medical Center Portland
This hospital provides a detailed bill within 30 days of receiving insurance payments: No
This hospital provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes
This hospital sues patients: No
Informed Consent
Northern Light Eastern Maine Medical Center
All staff involved in the informed consent process achieve the appropriate training: No
Doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes
Doctors involved in the procedure are listed on the consent form, and patients are notified if the doctor will be absent and if trainees will be involved: Yes
Consent forms are written at a 6th grade reading level: No
Staff ask patients about their preferred language for decision-making and make a trained medical interpreter available if appropriate: Yes
Doctors use the "teach back method" to ensure patients understand what will be performed and what are the risks: No
Informed Consent
Central Maine Medical Center
All staff involved in the informed consent process achieve the appropriate training: Yes
Doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes
Doctors involved in the procedure are listed on the consent form, and patients are notified if the doctor will be absent and if trainees will be involved: No
Consent forms are written at a 6th grade reading level: No
Staff ask patients about their preferred language for decision-making and make a trained medical interpreter available if appropriate: No
Doctors use the "teach back method" to ensure patients understand what will be performed and what are the risks: No
Informed Consent
MaineHealth Maine Medical Center Portland
All staff involved in the informed consent process achieve the appropriate training: Yes
Doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes
Doctors involved in the procedure are listed on the consent form, and patients are notified if the doctor will be absent and if trainees will be involved: Yes
Consent forms are written at a 6th grade reading level: At least one form
Staff ask patients about their preferred language for decision-making and make a trained medical interpreter available if appropriate: Yes
Doctors use the "teach back method" to ensure patients understand what will be performed and what are the risks: Yes
Patient and Family Caregiver Initiated Rapid Response Team
Northern Light Eastern Maine Medical Center
Patient and Family Caregiver Initiated Rapid Response Team
Central Maine Medical Center
Patient and Family Caregiver Initiated Rapid Response Team
MaineHealth Maine Medical Center Portland
Protocol to collect and respond to patient-reported concerns about care
Northern Light Eastern Maine Medical Center
Protocol to collect and respond to patient-reported concerns about care
Central Maine Medical Center
Protocol to collect and respond to patient-reported concerns about care
MaineHealth Maine Medical Center Portland





















Nursing and Bedside Care for Patients
Northern Light Eastern Maine Medical Center
This hospital's total number of nursing hours per patient day is: 10.13
Nursing and Bedside Care for Patients
Central Maine Medical Center
This hospital's total number of nursing hours per patient day is: 8.13
Nursing and Bedside Care for Patients
MaineHealth Maine Medical Center Portland
This hospital's total number of nursing hours per patient day is: 10.88
This hospital achieved Magnet status, nationally recognized for nursing excellence.
Nursing Care for Patients
Northern Light Eastern Maine Medical Center
This hospital's total number of RN nursing hours per patient day is: 6.91
Nursing Care for Patients
Central Maine Medical Center
This hospital's total number of RN nursing hours per patient day is: 5.90
Nursing Care for Patients
MaineHealth Maine Medical Center Portland
This hospital's total number of RN nursing hours per patient day is: 7.32
Percentage of Nursing Staff who are Registered Nurses (RNs)
Northern Light Eastern Maine Medical Center
This hospital's proportion of RN nursing hours per patient day to total nursing hours per patient day is: 68.21% (where a higher percentage is better).
Percentage of Nursing Staff who are Registered Nurses (RNs)
Central Maine Medical Center
This hospital's proportion of RN nursing hours per patient day to total nursing hours per patient day is: 72.52% (where a higher percentage is better).
Percentage of Nursing Staff who are Registered Nurses (RNs)
MaineHealth Maine Medical Center Portland
This hospital's proportion of RN nursing hours per patient day to total nursing hours per patient day is: 67.32% (where a higher percentage is better).
Effective Leadership to Prevent Errors
Northern Light Eastern Maine Medical Center
This hospital scored 120.00 out of 120.00 possible points.
Effective Leadership to Prevent Errors
Central Maine Medical Center
This hospital scored 120.00 out of 120.00 possible points.
Effective Leadership to Prevent Errors
MaineHealth Maine Medical Center Portland
This hospital scored 120.00 out of 120.00 possible points.
Staff Work Together to Prevent Errors
Northern Light Eastern Maine Medical Center
This hospital scored 120.00 out of 120.00 possible points.
Staff Work Together to Prevent Errors
Central Maine Medical Center
This hospital scored 120.00 out of 120.00 possible points.
Staff Work Together to Prevent Errors
MaineHealth Maine Medical Center Portland
This hospital scored 120.00 out of 120.00 possible points.
Handwashing
Northern Light Eastern Maine Medical Center
Hand Hygiene Domain | Performance |
---|---|
Hospital regularly monitors hand hygiene practices | Met the requirement to monitor 200 hand hygiene opportunities monthly using direct observation only. |
Feedback provided to ensure compliance with hand hygiene | Met |
Appropriate training and education provided | Met |
Access to paper towels, soap dispensers, and hand sanitizer maintained | Met |
Culture of good hand hygiene emphasized | Met |
Handwashing
Central Maine Medical Center
Hand Hygiene Domain | Performance |
---|---|
Hospital regularly monitors hand hygiene practices | Met the requirement to monitor 200 hand hygiene opportunities monthly using both electronic compliance monitoring and direct observation. |
Feedback provided to ensure compliance with hand hygiene | Met |
Appropriate training and education provided | Met |
Access to paper towels, soap dispensers, and hand sanitizer maintained | Met |
Culture of good hand hygiene emphasized | Met |
Handwashing
MaineHealth Maine Medical Center Portland
Hand Hygiene Domain | Performance |
---|---|
Hospital regularly monitors hand hygiene practices | Met the requirement to monitor 100 hand hygiene opportunities monthly using direct observation only. |
Feedback provided to ensure compliance with hand hygiene | Met |
Appropriate training and education provided | Met |
Access to paper towels, soap dispensers, and hand sanitizer maintained | Met |
Culture of good hand hygiene emphasized | Met |












Safe Medication Ordering
Northern Light Eastern Maine Medical Center
This hospital's percentage of inpatient medication orders entered electronically: 85% or greater
This hospital's score on the CPOE Evaluation Tool: Full Demonstration of National Safety Standard for Decision Support
Safe Medication Ordering
Central Maine Medical Center
This hospital's percentage of inpatient medication orders entered electronically: 85% or greater
This hospital's score on the CPOE Evaluation Tool: Substantial Demonstration of National Safety Standard for Decision Support
Safe Medication Ordering
MaineHealth Maine Medical Center Portland
This hospital's percentage of inpatient medication orders entered electronically: 85% or greater
This hospital's score on the CPOE Evaluation Tool: Full Demonstration of National Safety Standard for Decision Support
Medication Reconciliation
Northern Light Eastern Maine Medical Center
This hospital's rate of unintentional discrepancies per medication is: 0.285
Medication Reconciliation
Central Maine Medical Center
This hospital's rate of unintentional discrepancies per medication is: 0.067
Medication Reconciliation
MaineHealth Maine Medical Center Portland
This hospital's rate of unintentional discrepancies per medication is: 0.119
Safe Medication Administration
Northern Light Eastern Maine Medical Center
Implementation | Performance |
---|---|
The extent of BCMA implementation throughout the hospital with a focus on medical and/or surgical units (adult and pediatric), labor and delivery units, intensive care units (adult, pediatric, and neonatal), and pre-operative and post-anesthesia care units (adult and pediatric) | 100% |
Compliance with both patient and medication scans at the bedside prior to administering medications | 98% |
The types of decision support that the BCMA system offers | 5 out of 5 |
Structures to monitor and reduce workarounds | 8 out of 8 |
Safe Medication Administration
Central Maine Medical Center
Implementation | Performance |
---|---|
The extent of BCMA implementation throughout the hospital with a focus on medical and/or surgical units (adult and pediatric), labor and delivery units, intensive care units (adult, pediatric, and neonatal), and pre-operative and post-anesthesia care units (adult and pediatric) | 100% |
Compliance with both patient and medication scans at the bedside prior to administering medications | 96% |
The types of decision support that the BCMA system offers | 5 out of 5 |
Structures to monitor and reduce workarounds | 8 out of 8 |
Safe Medication Administration
MaineHealth Maine Medical Center Portland
Implementation | Performance |
---|---|
The extent of BCMA implementation throughout the hospital with a focus on medical and/or surgical units (adult and pediatric), labor and delivery units, intensive care units (adult, pediatric, and neonatal), and pre-operative and post-anesthesia care units (adult and pediatric) | 100% |
Compliance with both patient and medication scans at the bedside prior to administering medications | 100% |
The types of decision support that the BCMA system offers | 5 out of 5 |
Structures to monitor and reduce workarounds | 8 out of 8 |
Medication Documentation for Elective Outpatient Surgery Patients
Central Maine Medical Center
Documentation | Rate |
---|---|
Medications the patient was taking at home | 87% |
Medications the patient was administered and prescribed during their visit | 100% |
Allergies and adverse reactions | 87% |
Medication Documentation for Elective Outpatient Surgery Patients
MaineHealth Maine Medical Center Portland
Documentation | Rate |
---|---|
Medications the patient was taking at home | 73% |
Medications the patient was administered and prescribed during their visit | 97% |
Allergies and adverse reactions | 97% |















C. difficile Infection
Northern Light Eastern Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.354
C. difficile Infection
Central Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.261
C. difficile Infection
MaineHealth Maine Medical Center Portland
This hospital’s standardized infection ratio (SIR) is: 0.300
Infection in the Blood
Northern Light Eastern Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.587
Infection in the Blood
Central Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.260
Infection in the Blood
MaineHealth Maine Medical Center Portland
This hospital’s standardized infection ratio (SIR) is: 0.868
Infection in the Urinary Tract
Northern Light Eastern Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.617
Infection in the Urinary Tract
Central Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.592
Infection in the Urinary Tract
MaineHealth Maine Medical Center Portland
This hospital’s standardized infection ratio (SIR) is: 1.046
MRSA Infection
Northern Light Eastern Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.538
MRSA Infection
Central Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.000
MRSA Infection
MaineHealth Maine Medical Center Portland
This hospital’s standardized infection ratio (SIR) is: 0.458
Surgical Site Infection After Colon Surgery
Northern Light Eastern Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 0.350
Surgical Site Infection After Colon Surgery
Central Maine Medical Center
This hospital’s standardized infection ratio (SIR) is: 1.382
Surgical Site Infection After Colon Surgery
MaineHealth Maine Medical Center Portland
This hospital’s standardized infection ratio (SIR) is: 1.260



Specially Trained Doctors Care for Critical Care Patients
Central Maine Medical Center
This hospital achieved the standard using on-site intensivist coverage.
Specially Trained Doctors Care for Critical Care Patients
MaineHealth Maine Medical Center Portland
This hospital achieved the standard using on-site intensivist coverage.






















High-Risk Deliveries
MaineHealth Maine Medical Center Portland
Number of Deliveries Performed | Outcome |
---|---|
90 |
Cesarean Sections
Northern Light Eastern Maine Medical Center
This hospital's rate of Cesarean sections is 23.4%
Cesarean Sections
Central Maine Medical Center
This hospital's rate of Cesarean sections is 32.3%
Cesarean Sections
MaineHealth Maine Medical Center Portland
This hospital's rate of Cesarean sections is 27.9%
Episiotomies
Northern Light Eastern Maine Medical Center
This hospital's rate of episiotomies is 2.7%
Episiotomies
Central Maine Medical Center
This hospital's rate of episiotomies is 0.5%
Episiotomies
MaineHealth Maine Medical Center Portland
This hospital's rate of episiotomies is 1.4%
Screening Newborns for Jaundice Before Discharge
Northern Light Eastern Maine Medical Center
This hospital's rate of screening newborns for jaundice before discharge is 96.2%
Screening Newborns for Jaundice Before Discharge
Central Maine Medical Center
This hospital's rate of screening newborns for jaundice before discharge is 99.6%
Screening Newborns for Jaundice Before Discharge
MaineHealth Maine Medical Center Portland
This hospital's rate of screening newborns for jaundice before discharge is 100.0%
Preventing Blood Clots in Women Undergoing Cesarean Section
Northern Light Eastern Maine Medical Center
This hospital's rate of preventing blood clots in women undergoing cesarean section is 98.6%
Preventing Blood Clots in Women Undergoing Cesarean Section
Central Maine Medical Center
This hospital's rate of preventing blood clots in women undergoing cesarean section is 100.0%
Preventing Blood Clots in Women Undergoing Cesarean Section
MaineHealth Maine Medical Center Portland
This hospital's rate of preventing blood clots in women undergoing cesarean section is 97.3%
Number of Live Births
Northern Light Eastern Maine Medical Center
Number of Live Births
Central Maine Medical Center
Number of Live Births
MaineHealth Maine Medical Center Portland
Midwives
Northern Light Eastern Maine Medical Center
Midwives
Central Maine Medical Center
Midwives
MaineHealth Maine Medical Center Portland
Doulas
Northern Light Eastern Maine Medical Center
Doulas
Central Maine Medical Center
Doulas
MaineHealth Maine Medical Center Portland
Lactation Services
Northern Light Eastern Maine Medical Center
Lactation Services
Central Maine Medical Center
Lactation Services
MaineHealth Maine Medical Center Portland
Vaginal Delivery After Cesarean Section (VBAC)
Northern Light Eastern Maine Medical Center
Vaginal Delivery After Cesarean Section (VBAC)
Central Maine Medical Center
Vaginal Delivery After Cesarean Section (VBAC)
MaineHealth Maine Medical Center Portland
Tubal Ligation
Northern Light Eastern Maine Medical Center
Tubal Ligation
Central Maine Medical Center
Tubal Ligation
MaineHealth Maine Medical Center Portland
Policy to Prevent Early Elective Deliveries
Northern Light Eastern Maine Medical Center
This hospital does not have a policy to prevent early elective deliveries.
Policy to Prevent Early Elective Deliveries
Central Maine Medical Center
This hospital does have a policy to prevent early elective deliveries.
Policy to Prevent Early Elective Deliveries
MaineHealth Maine Medical Center Portland
This hospital does not have a policy to prevent early elective deliveries.

































Carotid Endarterectomy
Northern Light Eastern Maine Medical Center
This hospital performed 90 carotid artery surgeries compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for carotid artery surgery.
Carotid Endarterectomy
Central Maine Medical Center
This hospital performed 41 carotid artery surgeries compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for carotid artery surgery.
Carotid Endarterectomy
MaineHealth Maine Medical Center Portland
This hospital performed 135 carotid artery surgeries compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for carotid artery surgery.
Mitral Valve Repair and Replacement
Northern Light Eastern Maine Medical Center
This hospital performed 40 mitral valve repairs and replacements compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for mitral valve repair and replacement.
This hospital does participate in the Society of Thoracic's Surgeons Adult Cardiac Surgery Database.
This hospital's outcome (absence of mortality and major morbidity) for mitral valve repairs and replacements is: Not Available.
Mitral Valve Repair and Replacement
Central Maine Medical Center
This hospital performed 5 mitral valve repairs and replacements compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for mitral valve repair and replacement.
This hospital does participate in the Society of Thoracic's Surgeons Adult Cardiac Surgery Database.
This hospital's outcome (absence of mortality and major morbidity) for mitral valve repairs and replacements is: Unable to Calculate Score.
Mitral Valve Repair and Replacement
MaineHealth Maine Medical Center Portland
This hospital performed 140 mitral valve repairs and replacements compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for mitral valve repair and replacement.
This hospital does participate in the Society of Thoracic's Surgeons Adult Cardiac Surgery Database.
This hospital's outcome (absence of mortality and major morbidity) for mitral valve repairs and replacements is: As Expected.
Open Aortic Procedures
Northern Light Eastern Maine Medical Center
This hospital performed 55 open aortic procedures compared to Leapfrog’s standard of 10 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for open aortic procedures.
Open Aortic Procedures
Central Maine Medical Center
This hospital performed 10 open aortic procedures compared to Leapfrog’s standard of 10 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for open aortic procedures.
Open Aortic Procedures
MaineHealth Maine Medical Center Portland
This hospital performed 156 open aortic procedures compared to Leapfrog’s standard of 10 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for open aortic procedures.
Bariatric Surgery for Weight Loss
Northern Light Eastern Maine Medical Center
This hospital performed 223 bariatric surgeries for weight loss compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for bariatric surgeries for weight loss.
Bariatric Surgery for Weight Loss
Central Maine Medical Center
This hospital performed 137 bariatric surgeries for weight loss compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for bariatric surgeries for weight loss.
Bariatric Surgery for Weight Loss
MaineHealth Maine Medical Center Portland
This hospital performed 87 bariatric surgeries for weight loss compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for bariatric surgeries for weight loss.
Esophageal Resection for Cancer
Northern Light Eastern Maine Medical Center
This hospital performed 0 esophageal resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for esophageal resection for cancer.
Esophageal Resection for Cancer
Central Maine Medical Center
This hospital performed 3 esophageal resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for esophageal resection for cancer.
Esophageal Resection for Cancer
MaineHealth Maine Medical Center Portland
This hospital performed 23 esophageal resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for esophageal resection for cancer.
Lung Resection for Cancer
Northern Light Eastern Maine Medical Center
This hospital performed 71 lung resections for cancer compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 15 procedures annually for lung resection for cancer.
Lung Resection for Cancer
Central Maine Medical Center
This hospital performed 27 lung resections for cancer compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 15 procedures annually for lung resection for cancer.
Lung Resection for Cancer
MaineHealth Maine Medical Center Portland
This hospital performed 127 lung resections for cancer compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 15 procedures annually for lung resection for cancer.
Pancreatic Resection for Cancer
Northern Light Eastern Maine Medical Center
This hospital performed 1 pancreatic resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for pancreatic resection for cancer.
Pancreatic Resection for Cancer
Central Maine Medical Center
This hospital performed 9 pancreatic resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for pancreatic resection for cancer.
Pancreatic Resection for Cancer
MaineHealth Maine Medical Center Portland
This hospital performed 41 pancreatic resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for pancreatic resection for cancer.
Rectal Cancer Surgery
Northern Light Eastern Maine Medical Center
This hospital performed 22 rectal cancer surgeries compared to Leapfrog’s standard of 16 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 6 procedures annually for rectal cancer surgery.
Rectal Cancer Surgery
Central Maine Medical Center
This hospital performed 8 rectal cancer surgeries compared to Leapfrog’s standard of 16 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 6 procedures annually for rectal cancer surgery.
Rectal Cancer Surgery
MaineHealth Maine Medical Center Portland
This hospital performed 33 rectal cancer surgeries compared to Leapfrog’s standard of 16 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 6 procedures annually for rectal cancer surgery.
Total Knee Replacement Surgery
Northern Light Eastern Maine Medical Center
This hospital performed 12 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.
Total Knee Replacement Surgery
Central Maine Medical Center
This hospital performed 148 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.
Total Knee Replacement Surgery
MaineHealth Maine Medical Center Portland
This hospital performed 1000 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.
Total Hip Replacement Surgery
Northern Light Eastern Maine Medical Center
This hospital performed 23 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.
Total Hip Replacement Surgery
Central Maine Medical Center
This hospital performed 175 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.
Total Hip Replacement Surgery
MaineHealth Maine Medical Center Portland
This hospital performed 1013 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.















Experience of Patients Undergoing Elective Outpatient Surgery
Northern Light Eastern Maine Medical Center
Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a hospital’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.
OAS CAHPS Survey Domain | Top Box Score |
---|---|
Facilities and staff | 96% |
Communication about the procedure | 93% |
Patients’ overall rating of the facility | 79% |
Patients willingness to recommend the facility | 77% |
Experience of Patients Undergoing Elective Outpatient Surgery
Central Maine Medical Center
Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a hospital’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.
OAS CAHPS Survey Domain | Top Box Score |
---|---|
Facilities and staff | 96% |
Communication about the procedure | 92% |
Patients’ overall rating of the facility | 79% |
Patients willingness to recommend the facility | 77% |
Experience of Patients Undergoing Elective Outpatient Surgery
MaineHealth Maine Medical Center Portland
Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a hospital’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.
OAS CAHPS Survey Domain | Top Box Score |
---|---|
Facilities and staff | 97% |
Communication about the procedure | 93% |
Patients’ overall rating of the facility | 86% |
Patients willingness to recommend the facility | 87% |
Compare Facilities
Patient Rights and Ethics
This hospital provides a detailed bill within 30 days of receiving insurance payments: Yes
This hospital provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes
This hospital sues patients: No
This hospital provides a detailed bill within 30 days of receiving insurance payments: Yes
This hospital provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes
This hospital sues patients: No
This hospital provides a detailed bill within 30 days of receiving insurance payments: No
This hospital provides access to a representative who can quickly investigate billing errors and establish payment plans: Yes
This hospital sues patients: No

CONSIDERABLE ACHIEVEMENT

CONSIDERABLE ACHIEVEMENT

SOME ACHIEVEMENT
All staff involved in the informed consent process achieve the appropriate training: No
Doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes
Doctors involved in the procedure are listed on the consent form, and patients are notified if the doctor will be absent and if trainees will be involved: Yes
Consent forms are written at a 6th grade reading level: No
Staff ask patients about their preferred language for decision-making and make a trained medical interpreter available if appropriate: Yes
Doctors use the "teach back method" to ensure patients understand what will be performed and what are the risks: No
All staff involved in the informed consent process achieve the appropriate training: Yes
Doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes
Doctors involved in the procedure are listed on the consent form, and patients are notified if the doctor will be absent and if trainees will be involved: No
Consent forms are written at a 6th grade reading level: No
Staff ask patients about their preferred language for decision-making and make a trained medical interpreter available if appropriate: No
Doctors use the "teach back method" to ensure patients understand what will be performed and what are the risks: No
All staff involved in the informed consent process achieve the appropriate training: Yes
Doctors explain expected difficulties and recovery time and allow patients to ask questions: Yes
Doctors involved in the procedure are listed on the consent form, and patients are notified if the doctor will be absent and if trainees will be involved: Yes
Consent forms are written at a 6th grade reading level: At least one form
Staff ask patients about their preferred language for decision-making and make a trained medical interpreter available if appropriate: Yes
Doctors use the "teach back method" to ensure patients understand what will be performed and what are the risks: Yes

LIMITED ACHIEVEMENT

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD
More Information
Preventing Patient Harm
This hospital's total number of nursing hours per patient day is: 10.13
This hospital's total number of nursing hours per patient day is: 8.13
This hospital's total number of nursing hours per patient day is: 10.88
This hospital achieved Magnet status, nationally recognized for nursing excellence.
This hospital's total number of RN nursing hours per patient day is: 6.91
This hospital's total number of RN nursing hours per patient day is: 5.90
This hospital's total number of RN nursing hours per patient day is: 7.32
This hospital's proportion of RN nursing hours per patient day to total nursing hours per patient day is: 68.21% (where a higher percentage is better).
This hospital's proportion of RN nursing hours per patient day to total nursing hours per patient day is: 72.52% (where a higher percentage is better).
This hospital's proportion of RN nursing hours per patient day to total nursing hours per patient day is: 67.32% (where a higher percentage is better).

CONSIDERABLE ACHIEVEMENT

SOME ACHIEVEMENT

CONSIDERABLE ACHIEVEMENT
This hospital scored 120.00 out of 120.00 possible points.
This hospital scored 120.00 out of 120.00 possible points.
This hospital scored 120.00 out of 120.00 possible points.
This hospital scored 120.00 out of 120.00 possible points.
This hospital scored 120.00 out of 120.00 possible points.
This hospital scored 120.00 out of 120.00 possible points.
Hand Hygiene Domain | Performance |
---|---|
Hospital regularly monitors hand hygiene practices | Met the requirement to monitor 200 hand hygiene opportunities monthly using direct observation only. |
Feedback provided to ensure compliance with hand hygiene | Met |
Appropriate training and education provided | Met |
Access to paper towels, soap dispensers, and hand sanitizer maintained | Met |
Culture of good hand hygiene emphasized | Met |
Hand Hygiene Domain | Performance |
---|---|
Hospital regularly monitors hand hygiene practices | Met the requirement to monitor 200 hand hygiene opportunities monthly using both electronic compliance monitoring and direct observation. |
Feedback provided to ensure compliance with hand hygiene | Met |
Appropriate training and education provided | Met |
Access to paper towels, soap dispensers, and hand sanitizer maintained | Met |
Culture of good hand hygiene emphasized | Met |
Hand Hygiene Domain | Performance |
---|---|
Hospital regularly monitors hand hygiene practices | Met the requirement to monitor 100 hand hygiene opportunities monthly using direct observation only. |
Feedback provided to ensure compliance with hand hygiene | Met |
Appropriate training and education provided | Met |
Access to paper towels, soap dispensers, and hand sanitizer maintained | Met |
Culture of good hand hygiene emphasized | Met |
Medication Safety
This hospital's percentage of inpatient medication orders entered electronically: 85% or greater
This hospital's score on the CPOE Evaluation Tool: Full Demonstration of National Safety Standard for Decision Support
This hospital's percentage of inpatient medication orders entered electronically: 85% or greater
This hospital's score on the CPOE Evaluation Tool: Substantial Demonstration of National Safety Standard for Decision Support
This hospital's percentage of inpatient medication orders entered electronically: 85% or greater
This hospital's score on the CPOE Evaluation Tool: Full Demonstration of National Safety Standard for Decision Support
This hospital's rate of unintentional discrepancies per medication is: 0.285
This hospital's rate of unintentional discrepancies per medication is: 0.067
This hospital's rate of unintentional discrepancies per medication is: 0.119
Implementation | Performance |
---|---|
The extent of BCMA implementation throughout the hospital with a focus on medical and/or surgical units (adult and pediatric), labor and delivery units, intensive care units (adult, pediatric, and neonatal), and pre-operative and post-anesthesia care units (adult and pediatric) | 100% |
Compliance with both patient and medication scans at the bedside prior to administering medications | 98% |
The types of decision support that the BCMA system offers | 5 out of 5 |
Structures to monitor and reduce workarounds | 8 out of 8 |
Implementation | Performance |
---|---|
The extent of BCMA implementation throughout the hospital with a focus on medical and/or surgical units (adult and pediatric), labor and delivery units, intensive care units (adult, pediatric, and neonatal), and pre-operative and post-anesthesia care units (adult and pediatric) | 100% |
Compliance with both patient and medication scans at the bedside prior to administering medications | 96% |
The types of decision support that the BCMA system offers | 5 out of 5 |
Structures to monitor and reduce workarounds | 8 out of 8 |
Implementation | Performance |
---|---|
The extent of BCMA implementation throughout the hospital with a focus on medical and/or surgical units (adult and pediatric), labor and delivery units, intensive care units (adult, pediatric, and neonatal), and pre-operative and post-anesthesia care units (adult and pediatric) | 100% |
Compliance with both patient and medication scans at the bedside prior to administering medications | 100% |
The types of decision support that the BCMA system offers | 5 out of 5 |
Structures to monitor and reduce workarounds | 8 out of 8 |

LIMITED ACHIEVEMENT
Documentation | Rate |
---|---|
Medications the patient was taking at home | 87% |
Medications the patient was administered and prescribed during their visit | 100% |
Allergies and adverse reactions | 87% |
Documentation | Rate |
---|---|
Medications the patient was taking at home | 73% |
Medications the patient was administered and prescribed during their visit | 97% |
Allergies and adverse reactions | 97% |
Healthcare-Associated Infections
This hospital’s standardized infection ratio (SIR) is: 0.354
This hospital’s standardized infection ratio (SIR) is: 0.261
This hospital’s standardized infection ratio (SIR) is: 0.300
This hospital’s standardized infection ratio (SIR) is: 0.587
This hospital’s standardized infection ratio (SIR) is: 0.260
This hospital’s standardized infection ratio (SIR) is: 0.868
This hospital’s standardized infection ratio (SIR) is: 0.617
This hospital’s standardized infection ratio (SIR) is: 0.592
This hospital’s standardized infection ratio (SIR) is: 1.046
This hospital’s standardized infection ratio (SIR) is: 0.538
This hospital’s standardized infection ratio (SIR) is: 0.000
This hospital’s standardized infection ratio (SIR) is: 0.458
This hospital’s standardized infection ratio (SIR) is: 0.350
This hospital’s standardized infection ratio (SIR) is: 1.382
This hospital’s standardized infection ratio (SIR) is: 1.260
Critical Care

CONSIDERABLE ACHIEVEMENT
This hospital achieved the standard using on-site intensivist coverage.
This hospital achieved the standard using on-site intensivist coverage.
Pediatric Care

LIMITED ACHIEVEMENT

LIMITED ACHIEVEMENT

ACHIEVED THE STANDARD

CONSIDERABLE ACHIEVEMENT

ACHIEVED THE STANDARD

SOME ACHIEVEMENT

LIMITED ACHIEVEMENT

ACHIEVED THE STANDARD
Maternity Care

CONSIDERABLE ACHIEVEMENT
Number of Deliveries Performed | Outcome |
---|---|
90 |
This hospital's rate of Cesarean sections is 23.4%
This hospital's rate of Cesarean sections is 32.3%
This hospital's rate of Cesarean sections is 27.9%
This hospital's rate of episiotomies is 2.7%
This hospital's rate of episiotomies is 0.5%
This hospital's rate of episiotomies is 1.4%
This hospital's rate of screening newborns for jaundice before discharge is 96.2%
This hospital's rate of screening newborns for jaundice before discharge is 99.6%
This hospital's rate of screening newborns for jaundice before discharge is 100.0%
This hospital's rate of preventing blood clots in women undergoing cesarean section is 98.6%
This hospital's rate of preventing blood clots in women undergoing cesarean section is 100.0%
This hospital's rate of preventing blood clots in women undergoing cesarean section is 97.3%
More Information
Complex Adult Surgery
This hospital performed 90 carotid artery surgeries compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for carotid artery surgery.
This hospital performed 41 carotid artery surgeries compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for carotid artery surgery.
This hospital performed 135 carotid artery surgeries compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for carotid artery surgery.
This hospital performed 40 mitral valve repairs and replacements compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for mitral valve repair and replacement.
This hospital does participate in the Society of Thoracic's Surgeons Adult Cardiac Surgery Database.
This hospital's outcome (absence of mortality and major morbidity) for mitral valve repairs and replacements is: Not Available.
This hospital performed 5 mitral valve repairs and replacements compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for mitral valve repair and replacement.
This hospital does participate in the Society of Thoracic's Surgeons Adult Cardiac Surgery Database.
This hospital's outcome (absence of mortality and major morbidity) for mitral valve repairs and replacements is: Unable to Calculate Score.
This hospital performed 140 mitral valve repairs and replacements compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for mitral valve repair and replacement.
This hospital does participate in the Society of Thoracic's Surgeons Adult Cardiac Surgery Database.
This hospital's outcome (absence of mortality and major morbidity) for mitral valve repairs and replacements is: As Expected.
This hospital performed 55 open aortic procedures compared to Leapfrog’s standard of 10 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for open aortic procedures.
This hospital performed 10 open aortic procedures compared to Leapfrog’s standard of 10 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for open aortic procedures.
This hospital performed 156 open aortic procedures compared to Leapfrog’s standard of 10 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for open aortic procedures.
This hospital performed 223 bariatric surgeries for weight loss compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for bariatric surgeries for weight loss.
This hospital performed 137 bariatric surgeries for weight loss compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for bariatric surgeries for weight loss.
This hospital performed 87 bariatric surgeries for weight loss compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 20 procedures annually for bariatric surgeries for weight loss.
This hospital performed 0 esophageal resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for esophageal resection for cancer.
This hospital performed 3 esophageal resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for esophageal resection for cancer.
This hospital performed 23 esophageal resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 7 procedures annually for esophageal resection for cancer.
This hospital performed 71 lung resections for cancer compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 15 procedures annually for lung resection for cancer.
This hospital performed 27 lung resections for cancer compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 15 procedures annually for lung resection for cancer.
This hospital performed 127 lung resections for cancer compared to Leapfrog’s standard of 40 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 15 procedures annually for lung resection for cancer.
This hospital performed 1 pancreatic resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for pancreatic resection for cancer.
This hospital performed 9 pancreatic resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for pancreatic resection for cancer.
This hospital performed 41 pancreatic resections for cancer compared to Leapfrog’s standard of 20 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 10 procedures annually for pancreatic resection for cancer.
This hospital performed 22 rectal cancer surgeries compared to Leapfrog’s standard of 16 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 6 procedures annually for rectal cancer surgery.
This hospital performed 8 rectal cancer surgeries compared to Leapfrog’s standard of 16 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 6 procedures annually for rectal cancer surgery.
This hospital performed 33 rectal cancer surgeries compared to Leapfrog’s standard of 16 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 6 procedures annually for rectal cancer surgery.
This hospital performed 12 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.
This hospital performed 148 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.
This hospital performed 1000 total knee replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total knee replacement surgeries.
This hospital performed 23 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.
This hospital performed 175 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does not ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.
This hospital performed 1013 total hip replacement surgeries compared to Leapfrog’s standard of 50 procedures annually.
As part of their process for privileging surgeons, this hospital does ensure that each surgeon meets or exceeds Leapfrog’s minimum surgeon volume standard of at least 25 procedures annually for total hip replacement surgeries.

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

LIMITED ACHIEVEMENT
Elective Outpatient Surgery - Adult
Gastroenterology (Stomach and Digestive)
General Surgery
Neurosurgery
Obstetrics and Gynecology
Ophthalmology (Eyes)
Orthopedic (Bones and Joints)
Otolaryngology (Ear, Nose, Mouth, and Throat)
Plastic and Reconstructive Surgery
Urology (Urinary Tract, Male Reproductive)
Elective Outpatient Surgery - Pediatric
Ophthalmology (Eyes)
Orthopedic (Bones and Joints)
Otolaryngology (Ear, Nose, Mouth, and Throat)
Care for Elective Outpatient Surgery Patients

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

ACHIEVED THE STANDARD

LIMITED ACHIEVEMENT
Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a hospital’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.
OAS CAHPS Survey Domain | Top Box Score |
---|---|
Facilities and staff | 96% |
Communication about the procedure | 93% |
Patients’ overall rating of the facility | 79% |
Patients willingness to recommend the facility | 77% |
Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a hospital’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.
OAS CAHPS Survey Domain | Top Box Score |
---|---|
Facilities and staff | 96% |
Communication about the procedure | 92% |
Patients’ overall rating of the facility | 79% |
Patients willingness to recommend the facility | 77% |
Performance on the following four domains of the Outpatient and Ambulatory Surgery (OAS) CAHPS Survey make up a hospital’s score on Leapfrog’s “Experience of Patients Undergoing Elective Outpatient Surgery” measure. “Top Box Score” represents the percentage of respondents who gave the most favorable response.
OAS CAHPS Survey Domain | Top Box Score |
---|---|
Facilities and staff | 97% |
Communication about the procedure | 93% |
Patients’ overall rating of the facility | 86% |
Patients willingness to recommend the facility | 87% |

ACHIEVED THE STANDARD

SOME ACHIEVEMENT

ACHIEVED THE STANDARD
489 State Street
Bangor, Maine 04401-0404
300 Main Street
Lewiston, Maine 04240-0305
22 Bramhall Street
Portland, Maine 04102-3175